May 22, 2019
This is the 2nd time I have emailed high praises for Storage King Botany North & Botany South in Auckland and it is all on my own initiative I should add. From back in approximately 2005 both my brother and I had 2 x households of furniture & massive plants in Pots to store for an extensive period. I had called numerous other storage companies and Storage King Botany North was the one I selected. I first had the pleasure of speaking with Sengkee (who has since passed on) who was not only a lovely gentleman but offered me a good price & confirmed by Peter, the Manager. It was soon after that I was dealing with the sweet young girl, Sonia and the lovely Peter Limpus. I then went on to have dealings with the vibrant Kim who also came to quote a moving job at my brothers very large home and then in more recent times I have also dealt with Mark who I found to also be very nice & accommodating. Most of the time, I have dealt with Peter but the service the entire team has provided me has been nothing less than excellent on all levels. They provided my brother & I with good prices & a professional service. They were very efficient & their paper work/invoices were always accurate. More importantly each & every member of this team have always been most communicative, extremely warm, friendly & personable. They have provided the ultimate service in every way possible and would be sure to win over business in the face of Storage King. Everyone of them are such lovely, nice and genuine people in their own right and the kind of individuals you would want as your friends. Whilst they are not a family I always felt as if I was dealing with a happy, caring family who also made me feel like I was part of that family unit. Each member of the team have all been extremely lovely & very personable over the phone as well. One cannot help but feel the great energy & warmth they exude whilst they still work within the perimeters of professionalism. They are not in the slightest bit pushy or forceful about any one of them. They always gave me the impression they were out to help and carry out their job wholeheartedly. They are always most willing, co-operative, helpful, patient, communicative, personable & honest. Never have I experienced a company where each & every team member is so very nice to say the least. Everything they do within the business is done well, with passion and I would give them a "5" Star Rating (Excellent). There has never been a time when they haven't greeted me with a very warm welcome. If the need arose I would only use this Storage Company. I have recommended others to them from the time I first started dealing with Storage King (Botany North & Botany South). I have been nothing less than impressed by their procedures & very personable customer services. They certainly do have a point of difference. They are all fine ambassadors for Storage King but in particular the all important Peter. It is no cliche' when I say that man is brilliant & exceptionally lovely, real & warm when dealing with people. With him at the fore-front of Storage King providing an all-round 1st Class service one could not help but get a great impression of Storage King. I was in Tourism & front-line in Hawaii where customer service is the 'best of the best' and being passionate about customer services myself, I do find customer service in NZ leaves a lot to be desire, so for me to provide this high level of praise, says a a lot.
Staff are usually a reflection of their managers (being Peter in this case). It has always been such a pleasure dealing with this very genuine and warm family-like business. I don't have to tell any of you 'Keep up the great work' as you appear to do it with love & care. No higher praise than that! With the attitude & work ethic you all have, you don't need luck. God bless all of you!
Responded on June 2, 2019
This means the WORLD to us! How awesome! Our Kings & Queens are dedicated to being that helping hand in times of moving, storing or packing!
Thanks so much Sheryl, it has been an absolute pleasure to hear this kind of response and we will certainly take this on as both motivation and to keep ourselves to the high standard that has been reflective of our team.
Storage King Botany South Management
September 9, 2018
Kim is very helpful, has great advices and offers great deals. Highly recommended :)
Responded on September 9, 2018
Hi Sandrine, thank you for the kind words and the review. Regards
Storage King Botany South Management
April 17, 2018
I found the management at this branch incredibly rude and disrespectful. I had damage to my property whilst in storage at their facility by a rodent/pest issue that they could not contain but when I brought this up with them they turned around and accused me of bringing the rodents to their facility. I would not recommend using this facility at all as they are incredibly unprofessional and have not sense of urgency when replying to emails.
November 6, 2017
We chose Storage King Botany because of the amazing service we received from a lady there called Kim, who was so helpful right from the outset. I initally made several enquiries with storage facilities closer to our home, but found the customer service to be unfriendly, and unhelpful. Many of them were quite dismissive and would not give us the time we needed to figure out what our storage needs were, and what was best for our situation. Frustrated, I called Storage King Botany. Kim was like a breath of fresh air - she was super friendly and helpful, giving me all the information I needed over the phone, and spoke with me about several different size and pricing options, trying to make sure we got what we needed. She even called back to ask for my email address so she could send through some information, and then sent it within a few minutes. Though the price was higher than other facilities I had looked into, and the location was further from our house, I got off the phone from speaking with Kim and said to my husband "that's the one". She made the whole process so easy, right from deciding what storage we would need, to signing up for the space. Even on the last day, when we moved out, she was warm and bubbly, and was super helpful. It's so rare nowadays, to find someone who goes above and beyond, and who does so with a big smile on their face! I absolutely can't say enough about Kim - she was fantastic from start to finish, and if we need to consider storage in the future, we will just head straight back to Storage King Botany because I know that we will get amazing service.
July 5, 2016
very good service, clean place. love it
June 7, 2015
My husband and myself had our 4 bedroom house and contents in storage with Storage King Botany South from May 2005 until June 2015 (10 years), while living in London, UK.
We never had cause to worry once about the storage of our goods.
Both Ross and Glenn who work at the Botany South store were unbelievably helpful when I arrived in off a long haul flight. They went above and beyond the normal customer service.
Glenn very kindly cut the locks to our storage units, as I had lost one key, and the other lock had rusted shut after 10 years.
Glenn invited me in for a cup of tea, and biscuits, and Ross very kindly allowed me some of his honey to put on crackers.
I really appreciate the effort and care that they both took in looking after me, while waiting for the removal men to come an pack our contents for shipment.
Would recommend the guys at Botany South.
Thank you once again.
November 25, 2014
I like it very Awesome service and so fantastic. Excellent service and Thank you
September 14, 2014
Awesome!!! These guys have been fantastic and I highly recommend them to everyone I know! Spread the word! Thank you J
May 13, 2014
This was the second time I have used this facility.
On both occasions of using their services I have accessed them remotely either by phone or email, never needing face to face contact.
They have always been extremely user friendly and helpful.
I'd certainly recommend their services.
May 6, 2014
I will never use another Storage King Facility. I was misinformed by the manager and treated very rudely by him.