Due to global supply chain shortages, some products might not be available during time of order. Where possible we will endeavor to substitute or provide refund in the event of this occurring. We sincerely apologise for any inconvenience caused. Our team is working hard to resolve this as soon as possible.
sale_description:Get a storage quote today|skc_value|
wcu_heading:More great reasons to choose Storage King|skc_value|
out_heading:Find the right space for you|skc_value|
out_sub_heading:<p>Select the space that matches your storage requirements to see more details and prices.</p><p>Prices vary according to location, access levels and a range of other factors</p>|skc_value|
utc_know_description:<h2>How it works</h2>
<li>Choose your location, unit type and move-in date, then reserve your space.</li>
<li>Pay a reservation fee and look out for the rental agreement in your email.</li>
<li>Move in. We can help with packing and even organise free or discounted truck hire.</li>
<li>Change your unit size or move out at any time. There's no long-term contracts and your rent is calculated on a daily basis after the first month, so you only pay for what you need.</li>
<li>Clean, secured units<p></p>
<li>No lock-in contracts</li>
<li>Extended access hours</li>
utc_box_description:<p>Answer a few simple questions and we'll help you calculate how many boxes you need in each size, plus tape, wrap and other packing materials.</p>|skc_value|
utc_terms_description:<h2>SUMMARY OF IMPORTANT POINTS</h2><ul>
<li>All payments are to be made in advance by you (the Storer)</li> <li>Goods are stored at your risk. We recommend that you take out insurance cover.</li>
<li>The Facility Owner (the “FO”) is excluded from liability for the loss of any goods stored on its premises, except for laws which cannot be excluded, including rights under Australian Consumer Law.</li>
<li>You must not store hazardous, dangerous, illegal, stolen, flammable, perishable, environmentally harmful or explosive goods.</li>
<li>Unless specifically itemized and covered by insurance you must also not store goods that are irreplaceable such as currency, jewellery, furs, deeds, paintings, curios, works of art and items of personal sentimental value or items worth more than $2000 AUD in total. While the FO takes reasonable care to provide a secure Space, we cannot guard against all risks and unforeseen circumstances beyond our control and therefore, we recommend that you take out insurance in relation to items you intend to store in the Space or store valuable goods in places specifically designed for this purpose (i.e. a safety deposit box).</li>
<li>The Space will only be accessible during set access hour as posted by the FO.</li>
<li>14 days’ notice must be given for termination of this agreement.</li>
<li>The Storer must notify the FO of all changes to their or the ACP’s address, email, telephone numbers or other contact details</li>
<li>If you fail to comply with material terms in this agreement the FO will have certain rights which include forfeiture of any Deposit and the right to seize and sell and/or dispose of your goods (see clause 6)</li>
<li>The FO may have the right to refuse access if all fees are not paid promptly (see clause 11)</li>
<li>The FO has the right to enter the Space in certain circumstances (see clauses 6, 13, 14, 19, 20, 21 & 23)</li>
<li>The FO may use a microprobe or CCTV to view inside the Space and rely on footage to enforce the contract, and/or may release footage to authorities (see clause 21A) in certain circumstances, including where the FO reasonably suspects breach of the law or damage to premises.</li>
<li>The FO may discuss your account, any default and your details with the ACP. Upon termination, default, or death the FO may elect to release items to the ACP (see clause 10(i).</li>
</ul><p>See full Rental Terms & Conditions <a href="/pages/rental-terms-conditions">here.</a></p>|skc_value|
heading:More room to move|skc_block_value|
description:<p>Need help? Our expert team have years of experience working with thousands of happy customers. Whether you’re upsizing, downsizing or something in between, we can help.</p>|skc_block_value|
link_text:Speak to an expert
description:<p>Choose from a huge range of boxes and packing materials including port-a-robes, tape, bubble wrap, protective blankets and more. Click and collect or get it delivered to your door.</p>|skc_block_value|
description:<p>No idea how much space you need? Or what services you’d like? We’ll come to your home or office to help customise your solution and provide a free quote.</p>|skc_block_value|
description:<p>Get convenient access with a huge network of stores, extended opening hours and wide range of spaces. Plus you can start today, with no waiting period and no long-term contracts. </p>|skc_block_value|
link_text:Find your nearest store
heading:Check out the three birds renovations' styling storage|skc_block_value|
description:<p>Renovation legends Lana and Ronnie give us a sneak peek into how they store their styling goods.</p>|skc_block_value|
heading:DECLUTTERING AND PREPPING YOUR HOME FOR SALE|skc_block_value|
description:<p>Looking to sell? Get your house in tip-top shape with these top tips from decluttering expert Jan. </p>|skc_block_value|
heading:HOW TO PACK YOUR ITEMS INTO STORAGE|skc_block_value|
description:<p>Maximise space and keep your stuff in top condition with these must-see storage packing tips. </p>|skc_block_value|
heading:Your moving house checklist|skc_block_value|
description:<p>Make the moving process as streamlined as possible with this easy guide. </p>|skc_block_value|
Storage King Refund Policy
Storage King will provide a refund to a customer where a purchase of merchandise is not required, and the goods returned have not been used. Refunds to storage customers can also be completed in store if satisfying several criteria
2. Commencement of Policy
This Policy will commence from 1 October 2018. It replaces all other customer refund policies (whether in writing or not)
3. Application of Policy
This Policy applies to any boxes and/or packaging purchase made by a customer at any Storage King Managed Store and online purchases via a Storage King Managed Store. This policy will apply to any merchandise purchase made within 14 days of the requested refund date.
This Policy also applies to customers who are vacating their storage unit whilst there is still a credit on the account and the customer is entitled to a refund of unused rent.
Where a merchandise purchase is made by a person, they will be entitled to return any unused products within 14 days of the purchase date. The customer will be entitled to a full refund of the actual price paid for the returned goods. Care needs to be taken where items have been purchased as part of a pack or any discounts that had been applied to the original purchase.
This refund will be conditional on the state of the goods; they must be in ‘as new’ condition and have not been used by anyone. The goods must still be in the original packaging where applicable.
There is no provision for any type of refund for used merchandise products.
Any rental fees paid months in advance at the time of vacate is to be refunded to the customer.
The steps involved to process a refund will be relative to the original payment method. Any refund processed must be refunded via the same payment method unless the original payment was made in cash. The actual purchase receipt must be presented together with govt issued photographic id. A refund request form will need to be completed and attached to the refund documents
The refund limit can be no more than the original purchase amount
If the original payment is made via a credit/debit card processed through the eftpos terminal, the refund must also be processed through the same eftpos terminal and it can only be returned to the original card the purchase was made with. Under no circumstances is a refund to be processed to a different card or account than the original purchase card/account. The customers residential address and phone number must be recorded with the refund documentation. The original card that made the purchase must be presented and used to process the refund.
If the original payment is made in cash/cheque, the refund will need to be processed via Head Office with a direct deposit into the customer’s bank account. The staff member will need to obtain the bank account details of the customer and send to Head Office with a description of why/what was refunded. In the case of a cheque payment, the refund needs to be processed back to that cheque account. In the case of a cash payment, the refund will be sent to the bank account provided by the customer. If this refund exceeds $200, the Operations Coach must be recorded as giving permission.